Privacy Policy

1. Introduction

Olymp Fire ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote for our services
• Contact us via email or phone
• Fill out forms on our website
• Subscribe to our newsletter or communications

This information may include:

• Full name
• Email address
• Phone number
• Company name
• Property address and postcode
• Project details and requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Click data

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes for our services
• Process and fulfill service requests
• Communicate with you about projects, appointments, and updates
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications
• Contract: To fulfill our contractual obligations when providing services
• Legitimate Interests: To operate our business, improve our services, and communicate with clients
• Legal Obligation: To comply with legal and regulatory requirements

5. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing services
• Business Partners: Suppliers and subcontractors involved in fulfilling our services
• Legal Authorities: When required by law or to protect our rights

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at info@olympfire.co.uk

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: